Shipping Terms & Conditions
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase. If you are unable to locate this email please check your spam folder. If it is not there, please contact us at info@handbvitamins.com. Once your order is confirmed and shipped, you will receive a separate email with tracking information so that you may monitor your package’s location.
2. Cancelling An Order / Changing Your Mind
After your payment is authorised and verified, Health and Balance Vitamins attempts to process all orders within 1-2 business days, or as otherwise achievable from time to time. Please note hours and days of operation during holiday periods as orders will not be processed during times when the warehouse is closed, but will be processed in order received once the warehouse reopens from holiday periods.
3. Shipping Locations
Our UK Warehouse ships to customers within the United Kingdom.
4. Delivery Estimates
Health and Balance Vitamins endeavours to get your order to you as soon as possible. Delivery times are estimates only and commence from the date of shipment, rather than the date of order. Estimated arrival dates are not guaranteed. Weather delays, public holidays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, Health and Balance Vitamins make every effort to get your order to you within the estimated time frames.
Parcels are sent via Royal Mail from our UK Warehouse and we use Royal Mail’s delivery estimates, which currently states delivery may take anywhere from 2-4 business days.
5. Free Shipping:
We offer FREE standard shipping on all orders over £60 (value of products in cart must total £60 or more after any discounts applied). For tracked parcel services, additional charges will apply.
6. International Customs, Duties and Taxes
Any orders shipping to a destination outside of the United Kingdom may be subject to local customs charges. Any customs, import duties and associated fees that are required to be paid are the responsibility of the recipient and are charged once the parcel reaches its country of destination.
HealthyPCOS has no control over these processes or additional charges associated with the delivery and importation of your parcel into your country. Health and Balance Vitamins does not benefit in any way from these charges and works very closely with local postal services to make this process as smooth as possible for our customers.
For more information about your country's customs policies, please contact your local customs office.
7. Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. More often than not, the package is either in the building or with a neighbour. Health and Balance Vitamins politely requests that customers look in common courier hiding spots (this may include your garbage/recycling bins).
If you have not selected a tracked parcel option when placing your order you may be able to reach out to your local delivery service using your provided reference number however there generally isn’t much they can do without the parcel being tracked. Health and Balance Vitamins will not be liable for any parcels lost in transit by delivery services for parcels that are untracked. By selecting the untracked option, you as the customer are responsible for the replacement of any parcels lost in transit.
Health and Balance Vitamins therefore recommends selecting the tracked parcel option when placing your order. Should you not be able to locate your package, you can simply use the tracking number provided when your order is sent to contact Royal Mail to report a missing or lost package, as well as reaching out to Health and Balance Vitamins at info@handbvitamins.com so that we are aware of the situation also and can provide you with assistance to locate your parcel.
Health and Balance Vitamins will not be responsible for any loss (including theft) of delivered products following an unattended delivery.
8. Questions
Any orders shipping to a destination outside of the United Kingdom may be subject to local customs charges. Any customs, import duties and associated fees that are required to be paid are the responsibility of the recipient and are charged once the parcel reaches its country of destination.